Register Manager

Eniola Care Ltd is a growing domiciliary care company that has been in operation for five years going. We work with Brighton & Hove, East and West Sussex council. We are recently expanding and therefore looking for a caring, passionate, dedicated, committed, and consistent domiciliary registered manager who can take the company to the next level in her expansion plan. We have built up a good relationship with the social service in these boroughs, thereby creating an environment where the successfully registered manager can thrive within the borough. Please find below the Job description:

Scope of the Post:

To provide high-quality homecare services that support the rights of customers to live the lives they choose as far as they are able. The registered manager is directly accountable to the owner(s) and to the regulatory body.

Efficiently manages the day-to-day running of the business. Allocate resources and monitor performance to deliver high-quality home care to customers within budget. Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

Duties and Responsibilities:

  • Manage the safety and quality of the business
    Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
  • Undertake training and development to keep up to date with the law, best practices and changes in company policy. Apply this knowledge to day-to-day management and delivery of care
  • Understand and monitor health and safety in the workplace and in the field. Act as
    lead for infection prevention and control
  • Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business
  • Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements
  • Be prepared to work flexibly to ensure the safe delivery of the service

Provide a good service to clients:

  • Promote the rights of each customer and keep their wishes at the centre of their care and support
  • Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support
  • Make sure a written individually tailored care and support plan has been created and agreed upon, and such that respects the customer’s wishes and promotes their dignity and privacy.
  • Agree on appropriate risk control measures to reduce identified risks
  • Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns
  • Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high
    quality homecare services Scope of the post Duties and responsibilities Provide a good service to customers
  • Keep all information about customers and their families secure and confidential

Lead and manage staff:

  • Manage the effective recruitment, induction and training of the coordinator(s), supervisor (s), care workers and other support staff
  • Identify ongoing training needs and ensure staff are up to date with current best practice
  • Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times
  • Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
  • Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles
  • Carry out appraisals and monitoring of staff performance
  • Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent

Promote the business:

  • Attend external meetings and represent the service in a positive manner
  • Participate in the growth and development of the business
  • This list is not exhaustive and from time to time you may be required to undertake additional duties
  • We will provide full training in line with regulatory requirements

Person specification:

The person specification is a picture of the skills, knowledge and experience required to carry out this role. We will use the essential criteria to select suitable applicants for this post. You should demonstrate, using examples where possible, how you meet the essential criteria.

Essential criteria

Personal attributes

  • Caring and compassionate towards people in need of care and support
  • Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice
  • Commitment to respecting the rights of customers at all times and to promoting their privacy, dignity and independence throughout their lives
  • Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions
  • Excellent timekeeper and reliable
  • Professional, smart appearance
  • Knowledge and understanding
  • Excellent understanding of the needs of people who require care and support at home and the provision of home care services in line with best practice
  • Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice
  • Good understanding of the regulatory responsibilities of a Registered Manager and the law relating to domiciliary care services.
  • Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification
  • Understanding of systems to maintain confidentiality in relation to customers, staff and the business
  • Knowledge of health and safety matters in relation to homecare services and risk management
  • Knowledge of how to recognise abuse and safeguarding procedures Experience and skills

Experience and skills:

  • Excellent communication skills. Experience in building positive working relationships with people who use services and their families, staff and other health and social care professionals
  • Ability to support customers with all aspects of their daily living in a manner that respects their dignity is non-judgmental and promotes their independence, choices and privacy
  • Experience in care services, risk assessment and person-centred care and support
  • Ability to plan and organise workloads effectively so customers receive the services they expect
  • Good administrative skills and computer literacy
  • Experience in managing and developing an effective staff team including recruitment, training, supporting and supervising staff
  • Ability to maintain clear written and electronic records and to follow statutory reporting procedures?
  • Experience in financial management is desirable
  • Ability to implement policies, procedures and instructions

Additional requirements:

  • Enhanced Disclosure from the Disclosure and Barring Service formally known as the EDBS
  • Full driver’s licence with no more than 6 points and Class 1 business insurance
  • Criminal Records Bureau (CRB) Disclosure
  • Willingness to work flexibly and to keep knowledge and skills up to date.

Desirable criteria:

  • Experience in managing the delivery of social care services as a registered manager
  • within domiciliary setting
  • Train the trainer qualifications? Knowledge of business management
  • Knowledge of business management

 

Get in touch

If you would like to join our friendly and award-winning team, please fill in the application form below.

Telephone: 01273 574150 or email: [email protected]

 

Pre-application Checklist

Are you a UK Resident?
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ENIOLA CARE APPLICATION FORM

Thank you for your interest in applying to ENIOLA CARE. This is a great chance to be part of a client-centred and ethical healthcare organisation which prides itself on providing exceptional quality of care and valuing and supporting staff. The application form will take approximately 15-30 minutes to complete. Each section needs to be fully completed before progressing to the next page. You will be asked to upload digital copies of various documents so please have these to hand ready to upload. For any technical difficulties call 01273 974150 Good luck!

PERSONAL DETAILS

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Please note, we do require staff to submit a passport style photo for staff identification purposes.
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Please quote job reference number if applicable. Please note Paragon Home Healthcare offers employed work only on a PAYE basis.
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EMERGENCY CONTACT DETAILS

In case of an emergency, we may need to contact
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YOUR GOALS

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How many hours would you like to work weekly?
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We specialise in Live-in Care
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RIGHT TO WORK

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EMPLOYMENT HISTORY

Please ensure this covers the last 5 years of your employment history, starting with your most recent employment first and then going in reverse chronological order. Please explain any gaps or periods of education for the last 5 years also.
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EDUCATION AND TRAINING

Please provide details on any relevant courses and qualifications you have completed.

Academic Qualifications

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Qualification Certificate
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Training and Development

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  • Duty of Care
  • Equality and Diversity
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  • Communication
  • Privacy and Dignity
  • Fluids and Nutrition
  • Awareness of Mental Health, Dementia and Learning Disability
  • Safeguarding Adilts
  • Safeguarding Children
  • Basic Life Support
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CARE AND SKILLS

Please tick whether you have experience in any of the following:
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REFERENCES

Please provide at least two professional references covering the past 3 year period (one of which should be your last employer).
Please note these references must be from a person who can vouch for your qualifications, skills and suitability for a job such as a former employer, a manager, a supervisor, or someone else who can vouch for your qualifications and skills. References will be checked with you during interview and contacted by email if you are successful.
Click "Add Reference" to add more references. If you are unable to provide a second professional reference, you will be required to supply two character references in the following section.

First Professional Reference

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If your professional references do not cover the past 3 years for any reason please provide at least two character references. A character reference is a recommendation provided by someone who knows you outside of work who can confirm to your character. All references will be contacted if you are successful at interview.

First Character Reference

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Second Character Reference

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DISCLOSURES & BARRING (DBS)

Have you ever been subject to a formal investigation or been under a disciplinary procedure in the workplace? *
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Do you have any unspent convictions, cautions, reprimands or warnings or do you have any hearings pending? *
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Are you signed up to the automatic UK DBS update service online? *
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This is something you would sign up to yourself using your most recent DBS application/certificate rather than through an employer.
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This can be found on the top right of your certificate and starts with 00.
Under the Rehabilitation of Offenders Act 1974 (“The Act”) from which the Healthcare industry is exempt, you are required to reveal all convictions. This must include ALL spent convictions as defined under The Act. We actively promote equality of opportunity for all, as stated in our Equal Opportunities Policy, which can be found in your handbook or at your local office. If you are in any doubt whatsoever about a declaration, you must discuss this with your Manager. A conviction does not automatically prevent you from registering; however failure to declare will lead to immediate action. You are required to inform us if you are convicted of a criminal offence, cautioned or have a hearing pending in the future.
DBS Declarations
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DATA PROTECTION AGREEMENT

The Data Protection Act 1998 and General Data Protection Regulations 2018 govern the acquisition and use of data that pertains to individuals and establishes protections to preserve the confidentiality of various medical and personal information and specify that such information may not be disclosed except as authorised by law or the patient or individual.

Confidential Client Care Information includes:

Any individually identifiable information in possession or derived from a provider of health care regarding a client's medical history, mental, or physical condition or treatment, as well as the clients and/or their family members records, test results, conversations, research records and financial information. I understand and acknowledge that:

  1. I shall respect and maintain the confidentiality of all discussions, deliberations, client care records and any other information generated in connection with individual patient care, risk management and/or peer review activities.

  2. It is my legal and ethical responsibility to protect the privacy, confidentiality and security of all client health records and confidential information relating to Eniola Care and its affiliates, including business, employment and medical information relating to its clients and employees.

  3. I shall only access or disseminate client care information in the performance of my assigned duties and where required or permitted by law, and in a manner which is consistent with officially adopted policies of Eniola Care, or where no officially adopted policy exists, only with the express approval of the registered manager. I shall make no voluntary disclosure of any discussion, deliberations, client care records or any other patient care or risk management information, except to persons authorised to receive it in the conduct of Eniola Care Limited affairs.

  4. I agree to discuss confidential information only in the work place and only for job related purposes and to not discuss such information outside of the work place or within hearing of other people who do not have a need to know about the information.

  5. My obligation to safeguard client confidentiality continues after my termination of employment with the Eniola Care Limited.

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Data Protection Declaration
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PERSONAL DATA - CONSENT AGREEMENT

Under the Data Protection Act 1998 and General Data Protection Regulations 2018 we are required to provide you with certain information and to seek your consent to the processing of personal data supplied by you on this form. The purposes for which personal data supplied by you on this form are intended to be processed are as follows:

  • To assess your skills, suitability and eligibility for work

  • To assist in introducing you to our clients if applicable for the role

  • To update you with relevant information


The personal data supplied by you on this form may also be disclosed to other approved third-party companies in order to inform you of training courses and additional benefits. Please advise us by email if you do not wish to be supplied with this information.

We may retain certain personal data supplied by you on this form after you have ceased work in order to comply with current legislation and client requirements.

For care assistants and carers.

We recognise the importance of matching our care assistants with clients, so you feel comfortable chatting and spending time together and we provide certain information about you to clients during the matching process:

  • Name

  • Photograph

  • Short, personal biography 

  • Training, professional qualifications and job role

  • Evidence of compliance with employment requirements

  • Work contact number

  • Work email address

  • Confirmation of your DBS status (not the DBS report)

  • Confirmation of location status if required


The information may be used in the following formats:

  • Name Badge

  • Team Profile – to inform the client & family, health professionals and commissioners about their multi-disciplinary support team and how to contact them

  • Personal Profile – to introduce you to the client, health professionals and commissioners involved in the package of care 

  • Evidence of training and employment compliance of staff attached to a package of care as required by funders and care partners


We will not use the information about you for publicity or marketing purposes without seeking specific additional permission from you. If you require more information on your consent agreement, please ask the Eniola Care Office team who would be happy to provide more information.

Please sign to confirm that you have read and understand this information and agree to your personal information being utilised in the way described in support of delivery of Eniola Care services. You have the right to withdraw consent at any time by contacting the Eniola Care office team.
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EQUAL OPPORTUNITIES MONITORING

Eniola Care Limited is an equal opportunities organisation and are continuously adapting and improving our procedures and practices. We are commited to developing positive policies to promote equal opportunities in the work place and prohibiting unlawful or unfair discrimination on the grounds of a person’s age, sex, marital status, race, colour, disability, nationality or ethnic origin. We also firmly believe that discrimination on the grounds of sexual orientation, religion, age or other reasons shall not be allowed.
In order to ensure that these policies are being carried out and working effectively and for no other purpose, you are asked to provide this information and therefore the information remains confidential and for analysis purposes only. If you have any queries, please do contact the registered manager who will be able to help.
Please complete the details below:
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  • Asian or Asian British - Pakistani
  • Asian or Asian British - Bangladeshi
  • Asian or Asian British - any other Asian background
  • Black or Black British - Caribbean
  • Black or Black British - African
  • Black or Black British - any other Black background
  • Chinese
  • Mixed - White and Black Caribbean
  • Mixed - White and Black African
  • Mixed - White and Asian
  • Mixed - any other mixed background
  • White - British
  • White - Irish
  • White - any other White background
  • Any other ethnic origin group
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(Disability is defined as a physical or mental impairment, which has a substantial and long-term effect on his or her ability to carry out normal day to day activities.)
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CURRICULUM VITAE

Please upload a copy of your Curriculum Vitae (CV) *
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ADDITIONAL INFORMATION

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APPLICATION DECLARATION
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